General Terms & Conditions

General information

The following General Terms and Conditions of Sale and Delivery apply to all goods offered and donations. However, certain provisions naturally only apply to goods, since donations are not physical products and therefore cannot be sent. With the final sending of an order it becomes binding (whether purchase of goods or donation).

Delivery area

We deliver goods both within Switzerland and in other European countries.

Delivery time

As a rule, delivery within Switzerland takes place within a maximum of six working days; in the case of deliveries abroad, no binding information can be given due to the different service providers. However, we make every effort to ship ordered items as quickly as possible. Delivery is at the risk of the recipient.

Minimum order value

There is no minimum order value.

Shipping costs

The shipping costs are indicated during the ordering process and are owed by the customer. For donations there are no shipping costs.

Shipping partner

Deliveries are made with Swiss Post or its partner companies in and outside of Switzerland. Please select the shipping address so that packages can be received.

Prices

All prices are in Swiss francs (CHF). As a non-profit association, we do not charge VAT.

Terms of payment

We accept all major credit cards and Postfinance. Deliveries against invoice for physical items are only made against prepayment and only within Switzerland.

Complaints

Complaints due to defects or due to incomplete or incorrect delivery must be reported to us in writing without delay, at the latest 14 days from the date of invoice.

Right of return

Purchased items may be returned within 14 days of the invoice date under the following conditions:

  • The article is in original condition, undamaged and or unopened.
  • The return must be registered with us (association basmati, P.O. Box 125, 8166 Niederweningen, retouren@basmati.ch) by means of a clear statement (e.g. a letter or e-mail)

Donations are generally not returnable or cancelable.

Consequences of the return/cancellation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs, without delay and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. Repayment shall be made exclusively to a bank or postal account in Switzerland. For refunds to foreign bank or postal accounts, the customer shall bear any fees/commissions.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. Please return the goods to:

association basmati
Returns
PO Box 125
8166 Niederweningen

The return/cancellation of donations is not possible.

Guarantee

For physical items purchased from us, the usual Swiss warranty conditions apply. A guarantee cannot be granted in case of improper handling of the products.

Retention of title

The goods remain the property of the association basmati until full payment has been received.

Compensation for damages

Claims for damages due to errors in illustrations, prices and texts or due to delayed or omitted delivery are strictly excluded. The color of the products shown in the online shop may differ from the actual product color.

Privacy policy

The data necessary for the business transaction will of course be treated confidentially.

Contact

Our address for complaints and other declarations of intent as well as our summonable address is

association basmati
PO Box 125
8166 Niederweningen
Switzerland

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